Tender Care Immigration Services Ltd is owned and directed by Emma Cusi, whose eclectic career makes her well-suited for the role. She holds a Bachelor of Science degree in Education with a Mathematics major from the Philippines, her native country. After completing her education, she took on the role of a teacher and was appointed the head of the mathematics department in a private school. Furthermore, she worked for an employment agency in Singapore as a marketing executive.

As part of the live-in caregiver program in Kamloops, BC, Emma moved to Canada in 2001. At that time, she was a temporary foreign worker, marking a significant new beginning for her. Emma later became the sole shareholder in Tender Care Nannies & Manpower Services Ltd., and her expansive network of connections contributed to her business success. Through her local church, she further developed this network. She soon relocated to Victoria, BC, and is now a Canadian citizen.

Emma has been a fully Regulated Canadian Immigration Consultant since joining the practice in June 2012 after obtaining her Immigration Consultant Diploma. She is now a well-established member of the Immigration Consultants of Canada Regulatory Council (ICCRC). Her professional connections extend globally due to her prominent role in a major Christian organization. Word of mouth from fellow Christians has been and continues to be a significant source of her success in this field.